AI for Hospitality
Your guests text.
Lucy handles the rest.
Service requests, bookings, and guest support — answered in seconds on WhatsApp, 24/7. No apps to install. No friction.
8 seconds
avg response
End-to-end
guest automation
24/7
always-on
Lucy
online
Hi! I'm Lucy, your AI concierge. How can I help you today?
Can I get a late checkout?
Of course! I've extended your checkout to 1 PM. Anything else?
Trusted by properties worldwide
Everything your concierge does — at machine speed
Instant Responses
FAQs and service requests answered automatically — every guest feels heard, instantly.
Seamless Bookings
Schedule transport, book spa appointments, or reserve tours without manual back-and-forth.
Smart Upsells
Suggest VIP upgrades and add-ons at just the right moment to boost revenue.
Human Handoff
When it matters, Lucy loops in your team seamlessly — no context lost.
Conversations that turn into actions
Watch how Lucy automates real guest interactions end-to-end.
8 seconds
Average first response
End-to-end
Fully automated guest journeys
WhatsApp + SMS
Multi-channel follow-up
Hi, I need a van to the airport tomorrow morning.
Happy to help! How many people will be riding?
There will be 4 of us, plus luggage.
Van scheduled for pickup
4 guests — tomorrow 8:00 AM at lobby.
Driver confirmed
Pickup time and guest count confirmed.
You're all set! A van for 4 will be at the lobby tomorrow at 8:00 AM. Have a safe trip!
Van scheduled and confirmation sent to the guest.
Handled in under a minute
Lucy knows where your guests are
Place location-enabled QR codes throughout your property. When a guest scans one, Lucy instantly knows their location — no questions needed.
How it works
Guest scans QR at the pool → Lucy knows they're poolside → “Extra towel, please” is routed directly to pool staff → delivered in minutes.
Location-Aware
Each QR code is tied to a specific spot — pool deck, room 214, lobby bar — so Lucy has context before the guest even types.
Smart Routing
Requests are automatically routed to the right team based on location. Pool towels go to pool staff, not the front desk.
QR Dashboard
See which codes get the most scans, what guests are asking for by area, and where to focus your service improvements.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference — except the service just got way faster.
Get StartedProperties
Countries
Guest Interactions
Satisfaction Rate
The complete guest experience suite
Everything you need to delight guests and grow revenue
What property owners are saying
“Lucy has completely transformed how we handle guest requests. Response times went from hours to seconds, and our guests love the instant WhatsApp replies.”
Maria G.
Hotel Manager, Boutique Hotel, Tulum
“Setting up took less than a day. Now Lucy handles 80% of guest questions automatically, and the smart upsells have added real revenue to every stay.”
Carlos R.
Property Owner, Vacation Rentals, Cancún
“The QR code system is brilliant. Guests scan at the pool or restaurant, and Lucy knows exactly where they are. Service requests go to the right team instantly.”
James T.
Operations Director, Resort & Spa, Riviera Maya
Frequently Asked Questions
HiLucy is an AI-powered guest experience platform for hotels and vacation rentals. Our AI concierge, Lucy, handles guest communication, bookings, service requests, and upsells via WhatsApp, SMS, and web chat — 24/7.
Lucy uses advanced AI to understand guest messages and take action automatically. She can answer FAQs, schedule transport, book spa appointments, process payments, and route requests to your staff — all in real-time via WhatsApp or SMS.
No! HiLucy is fully web-based. Guests interact with Lucy through WhatsApp (which they already have) or our web chat. No downloads, no friction.
HiLucy integrates with Cloudbeds PMS, Stripe payments, WhatsApp Business API, Acuity Scheduling, Monday.com, GoHighLevel, and more. We’re constantly adding new integrations.
Most properties are up and running within a day. Our onboarding process is simple: add your property details, connect your WhatsApp number, and Lucy starts handling guest requests immediately.
We offer demo sessions where you can see Lucy in action with your own property data. Contact us to schedule a personalized demo.