Built for hotel owners and operators
AI concierge + human handoff, onsite tasking, and owner-ready reporting. Start with your rooms today and scale without paying agency fees.
1 room | $9.99 per additional room
Hotels
Hotels & Resorts
$49.99/month
$49.99 base
- Front-desk concierge with WhatsApp + SMS handoff
- Housekeeping and maintenance tasks auto-routed
- Owner-ready statements and multi-property rollups
- Integrations for Wi-Fi, QR menus, POS, and access
Vacation Rentals
Hosts & Villas
$29.99/month
$29.99 base
- Guest messaging + concierge routing
- Smart check-in and QR arrival flows
- Automated upsells for every stay
- Property tasks auto-synced to staff
Frequently Asked Questions
HiLucy is an AI-powered guest experience platform for hotels and vacation rentals. Our AI concierge, Lucy, handles guest communication, bookings, service requests, and upsells via WhatsApp, SMS, and web chat — 24/7.
Lucy uses advanced AI to understand guest messages and take action automatically. She can answer FAQs, schedule transport, book spa appointments, process payments, and route requests to your staff — all in real-time via WhatsApp or SMS.
No! HiLucy is fully web-based. Guests interact with Lucy through WhatsApp (which they already have) or our web chat. No downloads, no friction.
HiLucy integrates with Cloudbeds PMS, Stripe payments, WhatsApp Business API, Acuity Scheduling, Monday.com, GoHighLevel, and more. We’re constantly adding new integrations.
Most properties are up and running within a day. Our onboarding process is simple: add your property details, connect your WhatsApp number, and Lucy starts handling guest requests immediately.
We offer demo sessions where you can see Lucy in action with your own property data. Contact us to schedule a personalized demo.
Ready to let Lucy run the show?
Set up in minutes. No coding required. Your guests will never know the difference — except the service just got way faster.
Get Started